BUILDING BRILLIANT SERVICE


Whatever your role in services, we can help you hone your skills and boldly be brilliant.

PRODUCT EXECUTIVES
Are you an executive in a product company where exploring or building service capabilities is a business priority?

CLICK HERE to learn the successful strategies and proven practices of what it takes to build a brilliant (and profitable) service business.

SERVICE LEADERS
Are you a service leader within a product company trying to balance how to profitably grow services and best support the company mission?

CLICK HERE to learn the brilliant practices and lessons learned that are required to build, lead, manage, and coach a brilliant service organization.

SERVICE PROFESSIONALS
Are you a service professional that wants to excel and take charge of your career?

CLICK HERE to learn how to think and act like a brilliant service pro.

WE HELP PRODUCT COMPANIES BUILD BRILLIANT SERVICE BUSINESSES.
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JUST RELEASED!

The Brilliant Service Professional uncovers the competencies, tools, and behaviors that enable service pros in any industry to shine as the new corporate rock star—orchestrating superb customer experiences, proactively preventing problems before they occur, and leveraging their relationships to rock out customers and lock out the competition.
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CONSULTING
Engage our consulting services to discover new revenue streams, optimize productivity, and leverage existing assets and resources.
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SPEAKING
From executive retreats to team-building seminars to global conferences, powerful presentations that inspire and motivate.
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TRAINING
Our systematic, practical approach focuses on the critical knowledge, skills, and tools required for immediate performance improvement.
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NEWS

Join me in Chicago at the 2014 Joint Service Symposium, "Big Data, Social Media, and the Customer Experience - Next Steps," May 14-15, where I'll be delivering the opening keynote and conducting a 1-day pre-conference workshop: "Leading the Brilliant Service Organization," on May 13.
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Read the latest ALEXANDER PERFORMANCE BRIEF - Building Brilliant Resident Engineers: Critical Issues and Important Challenges
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FEATURE ARTICLE

One of the most powerful loyalty drivers available to services organizations comes from a situation most of us dread, screw-ups--the implementation that never worked or the problem fix that never stuck. Read this month’s article and find out how to turn chicken feathers into chicken soup. If you can discipline yourself and your organization to get past old thinking and procedures regarding customer problems, you can use service recovery to gain a unique position in your marketplace, create customer loyalty, and have a bunch of fun doing it.
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Alexander Consulting | 239.671.0740 | info@alexanderstrategists.com