Do you really deliver customer success or do you just talk about it?
Do you want to transition from pushing products to selling services-led solutions?
Is building brilliant customer experiences an organizational priority?
Is your strategic account management program really strategic?
Want to quit giving away services and move from free to fee?
Alexander Consulting…helping product companies build brilliant services businesses that drive customer success.
WE HELP PRODUCT COMPANIES BUILD BRILLIANT SERVICE BUSINESSES
THAT DRIVE CUSTOMER SUCCESS
Product Company Executive
Do you want to transition your services business from free to fee?
Do you want to profitably sell more services and products?
Want to learn about strategic customer success, not the traditional functional approach? Click here >
CLICK HERE TO LEARN HOW TO BUILD A PROFITABLE SERVICES BUSINESS >
Strategic Customer Success
Is the traditional approach to customer success right for you, or are you interested in a higher-potential approach?
Does your marketing, selling, and services share common goals and shared destiny?
How ready are you for strategic customer success?
CLICK HERE TO DISCOVER PERFORMANCE TOOLS FOR BRILLIANT CUSTOMER SUCCESS >
Technology Professional Services
Need to get your consultants building customer trust faster?
Want your consultants to help generate more business?
Would you like your consultants to deliver brilliant customer experiences?
CLICK HERE TO DISCOVER PERFORMANCE TOOLS TO MAKE IT SO >
Strategic Account Management
Are you looking to win new business faster?
Want to improve retention and growth of existing key accounts?
Looking for ways to turn key customers into clients and clients into champions?
CLICK HERE TO GO TO SAM CENTRAL, THE RESOURCE FOR BRILLIANT ACCOUNT MANAGEMENT >
Field Services Management
Are your people technically strong but relationship skills weak?
Want to train and coach your people to help drive more revenue?
Need your people to deliver better customer experiences?
CLICK HERE TO BUILD YOUR FIELD SERVICES BRILLIANCE >
Sales Management
Is compressing sales cycle time a challenge?
Is your win rate what it should be?
Are you trying to get your product sellers to seriously sell services and solutions?

CLICK HERE TO DISCOVER PERFORMANCE TOOLS TO MAKE IT SO >

Why AC?
BRILLIANT READING
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Seriously Selling Services offers research-based, field-proven core and best practices, lessons learned, and benchmarks for successfully selling services. Find out how to grow services revenue 25% faster, at margins twice as high, as your competitors.
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The Brilliant Service Professional applies to service pros in all industries, uncovering the competencies, tools, and behaviors that make them shine as the new corporate rock star. No one has more potential impact on the success of a company.
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Brilliant Customer Success defines a performance model and outlines the customer success journey that is applicable to almost any organization—traditional or cloud, large or small, profit or nonprofit, in any industry or any geography.
Events
November 2 | Noon Eastern [Webinar]
Customer Success: The Lost Opportunity
Is your organization’s approach to customer success strategic or tactical? Like driving a high-performance powerboat at idle speed, many organizations only creep along when it comes to piloting customer success—limiting speed, minimizing power, and reducing the chance of feeling the breeze of the winning checkered flag in an offshore competition.

In this fast-paced session, we will share the many benefits (profitable growth and brand dominance) of thinking and acting on customer success as an organizational strategy and not just a tactical frontline function.

Join me for this informative session. You'll find relevance in the topics, value in the content, and enjoy the crisp, to-the-point presentation.
Articles
"Brilliant Strategy: 4 Paths to Greatness - Part 1." 10.03.17
"Brilliant Management: Lessons from Lazy Leaders." 08.10.17
"Customer Success: The Lost Opportunity." 07.11.17
Brilliant Time Management Practice: Just Say No.” 06.06.17
“Brilliant Time Management Practice: Focus or Flounder.” 05.08.17
“Dark Karma: Pothole on the Path to Brilliant Services.” 04.04.17
“Building Trust Worst Practice: Under-Promise and Over-Deliver.” 03.07.17
“You Know You Have Trust When…” 02.06.17
“Brilliant CX: Trust Is a Must.” 01.11.17
“Brilliant Customer Success: DIRTFT.” 12.07.16
“From Customer ‘Happy Talk” to Customer Success.” 11.07.16
“Brilliant Customer Success: Leading Change.” 10.06.16
“Brilliant Customer Success: Pitfalls on the Path to Performance.” 09-07-16
“Brilliant Customer Success: Young Ballerinas and Old Firefighters.” 08-11-16
“Brilliant Customer Success: Biggest Challenges.” 06.10.16
“Customer Success Requirement: Brilliant Leadership.” 05.17.16
“Brilliant Leadership: The Need for Speed." 04.04.16
"Brilliant CX: Relentless Repeatability." 02.05.16
"Brilliant CX Tool: Harnessing Hassle." 01.07.16
"Brilliant CX: Compressing the Cycle Time of Trust." 12.10.15
"Brilliant CX: Send Champagne with the Roses." 11.04.15
"Brilliant CX: Turning Customers into Champions." 10.06.15
"Brilliant Influencing: Sell How the Customer Wants to Buy." 09.01.15
"Brilliant Influencing: Always Start with an Assessment," 08.03.15
"Brilliant Influencing: Sell the Whole Shebang." 07.06.15
"Brilliant Influencing: Customer Success." 06.02.15
"Brilliant Selling: Compare and Contrast to Get Good Business Fast." 05.04.15
"Brilliant CX: The 7 Things Your Customers Want Expect and Deserve." 01.26.15
Contact
Alexander Consulting
5248 Fairfield Drive
Fort Myers, FL 33919
239-671-0740
alex@alexanderstrategists.com