WE HELP PRODUCT COMPANIES BUILD BRILLIANT SERVICE BUSINESSES

Whatever your role in services, we can help you hone your skills and boldly be brilliant.

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  • Are you an executive in a product company where making money on services is a priority?
  • Do you want to learn how services can help you sell more products?
  • Are you trying to really sell solutions and not just talk about it?
CLICK HERE to learn the successful strategies and proven practices of what it takes to build a brilliant (and profitable) service business.
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  • Are you a service leader within a product company trying to profitably grow services while efficiently supporting your products?”
  • Do you want to better align your services strategy to best support your company’s mission?
CLICK HERE to learn the brilliant practices and lessons learned that are required to build, align, lead, manage, and coach a brilliant services organization.
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  • Are you a sales, services, or marketing executive tasked with helping land big deals and grow loyal key accounts?
  • Do you want to learn how to sell and support solutions that deliver brilliant customer experiences and lock in customer loyalty?
  • Are you trying to start or enhance a global account management strategy?
CLICK HERE for the definitive strategic account management resource.
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  • Are you a service professional (e.g., professional services consultant, support account manager, or field service engineer) that wants to excel and take charge of your career?
  • Do you want to learn how to influence with integrity?
CLICK HERE to learn how to think and act like a brilliant service pro.

READ THESE GREAT RESOURCES

CONSULTING
Engage our consulting services to discover new revenue streams, optimize productivity, and leverage existing assets and resources.
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SPEAKING
From executive retreats to team-building seminars to global conferences, powerful presentations that inspire and motivate.
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TRAINING
Our systematic, practical approach focuses on the critical knowledge, skills, and tools required for immediate performance improvement.
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NEWS & EVENTS

Workshop: Strategic Account Management
This two-day workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business, and accelerate their confidence. Attendees will have the chance to plan and practice real-life situations with their strategic accounts.
January 27-28, 2015 | Orlando, FL
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Webcast: Creating the Brilliant Customer Experience
Customer experience (CX) is hot. Are you taking advantage of its huge potential to make your services business more prominent, progressive, and profitable? In this fast-paced session you will learn some of the critical aspects of how to brilliantly use CX to create customer success, while generating profitable revenue for your services business. Join us for this complimentary, one-hour webinar hosted by Service Strategies.
February 12 | Noon Eastern
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Workshop: Strategic Planning
Join us for this two-day, interactive, services executive workshop titled “Getting Your Services Strategy Right: Which Path Leads to Greatness?” You will leave the session with a deeper understanding of your overall organization, your strategic choices, the focus you need in order to achieve success, the challenges that must be overcome, and an action plan to make it happen.
February 18-19 | San Diego, CA
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MUST-READS

Building trust with customers is paramount for brilliant services account management. Customers value transparency from their SAMs. Being upfront and honest is one of the most powerful ways to create positive relationships with your clients. But is there such a thing as being too open? Read the question I received from a director of a SAM organization, along with my response. I’ll bet you have been in her shoes if you manage technically smart folks.
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Read the latest ALEXANDER PERFORMANCE BRIEF - Leading Rock-Star SAMs: Critical Issues and Vital Differences
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Alexander Consulting | 239.671.0740 | info@alexanderstrategists.com

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