BUILDING BRILLIANT SERVICE


Whatever your role in services, we can help you hone your skills and boldly be brilliant.

PRODUCT EXECUTIVES
Are you an executive in a product company where exploring or building service capabilities is a business priority?
CLICK HERE to learn the successful strategies and proven practices of what it takes to build a brilliant (and profitable) service business.

SERVICE LEADERS
Are you a service leader within a product company trying to balance how to profitably grow services and best support the company mission?
CLICK HERE to learn the brilliant practices and lessons learned that are required to build, lead, manage, and coach a brilliant service organization.

SERVICE PROFESSIONALS
Are you a service professional that wants to excel and take charge of your career?
CLICK HERE to learn how to think and act like a brilliant service pro.

WE HELP PRODUCT COMPANIES BUILD BRILLIANT SERVICE BUSINESSES.
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JUST RELEASED!

The Brilliant Service Professional uncovers the competencies, tools, and behaviors that enable service pros in any industry to shine as the new corporate rock star—orchestrating superb customer experiences, proactively preventing problems before they occur, and leveraging their relationships to rock out customers and lock out the competition.
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CONSULTING
Engage our consulting services to discover new revenue streams, optimize productivity, and leverage existing assets and resources.
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SPEAKING
From executive retreats to team-building seminars to global conferences, powerful presentations that inspire and motivate.
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TRAINING
Our systematic, practical approach focuses on the critical knowledge, skills, and tools required for immediate performance improvement.
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NEWS

Join me September 16-17, in Denver, CO, for my 2-day workshop, Becoming a Top-Performing Strategic Account Manager. This program provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business, and accelerate their confidence.
GET DETAILS HERE >

I'll be in San Diego at the Service Industry Summit, October 7-8, leading a day-long session, Creating the Brilliant Customer Experience: A Workshop for Service Leaders. In this highly interactive workshop you will learn how to brilliantly use CX (customer experience) to create customer success while generating profitable revenue for your services business. Are you taking advantage of CX's huge potential to make your services business more prominent, progressive, and profitable? Attend this session and find out.
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View my most recent webcast, The Brilliant Service Account Manager: Orchestrator of the Customer Experience, on demand. Learn why SAMs are they key drivers of the customer experience. Covered are how to build trust-based relationships with key customers, gain more business in existing accounts, and create a competitive advantage for the organization.
VIEW IT NOW >

MUST-READS

In order to understand, create, and implement a services strategy that drives your organization’s success, you must first align your strategy with your company’s business strategy. Hence, the objective of this month's article is to serve as a “strategy primer” by defining and describing the four business strategies and all their implications.

No matter how talented your organization is, if you don’t have the right strategy, you’ll always suffer spotty customer satisfaction, fight problems with morale, and have to live with sub-par performance. This article will help you improve your strategy by:
  • Thinking about strategy, starting with what the customer values and how the customer perceives your organization.
  • Learning the differences among the four types of suppliers.
  • Explaining the core elements and key enablers of each of the four strategies.
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Read the latest ALEXANDER PERFORMANCE BRIEF - Leading Rock-Star SAMs: Critical Issues and Vital Differences
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Alexander Consulting | 239.671.0740 | info@alexanderstrategists.com

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