I'll be in San Diego at the Service Industry Summit
, October 7-8, leading a day-long session, Creating the Brilliant Customer Experience: A Workshop for Service Leaders.
In this highly interactive workshop you will learn how to brilliantly use CX (customer experience) to create customer success while generating profitable revenue for your services business. Are you taking advantage of CX's huge potential to make your services business more prominent, progressive, and profitable? Attend this session and find out.MORE INFORMATION >
View my most recent webcast, The Brilliant Service Account Manager: Orchestrator of the Customer Experience
, on demand. Learn why SAMs are they key drivers of the customer experience. Covered are how to build trust-based relationships with key customers, gain more business in existing accounts, and create a competitive advantage for the organization.VIEW IT NOW >