View my most recent webcast, The Brilliant Service Account Manager: Orchestrator of the Customer Experience
, on demand. Learn why SAMs are they key drivers of the customer experience. Covered are how to build trust-based relationships with key customers, gain more business in existing accounts, and create a competitive advantage for the organization.VIEW IT NOW >
The SSE 2014 Joint Service Symposium, held May 14-15 in Chicago, was a huge success! My pre-conference workshop was energetic and enlightening and my opening keynote was a big hit. Download the presentation.
Also, visit the Symposium Community
for other highlights from this event.GO THERE NOW >
Read the latest ALEXANDER PERFORMANCE BRIEF - Leading Rock-Star SAMs: Critical Issues and Vital DifferencesDOWNLOAD NOW >