BUILDING BRILLIANT SERVICE


Whatever your role in services, we can help you hone your skills and boldly be brilliant.

PRODUCT EXECUTIVES
Are you an executive in a product company where exploring or building service capabilities is a business priority?
CLICK HERE to learn the successful strategies and proven practices of what it takes to build a brilliant (and profitable) service business.

SERVICE LEADERS
Are you a service leader within a product company trying to balance how to profitably grow services and best support the company mission?
CLICK HERE to learn the brilliant practices and lessons learned that are required to build, lead, manage, and coach a brilliant service organization.

SERVICE PROFESSIONALS
Are you a service professional that wants to excel and take charge of your career?
CLICK HERE to learn how to think and act like a brilliant service pro.

WE HELP PRODUCT COMPANIES BUILD BRILLIANT SERVICE BUSINESSES.
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JUST RELEASED!

The Brilliant Service Professional uncovers the competencies, tools, and behaviors that enable service pros in any industry to shine as the new corporate rock star—orchestrating superb customer experiences, proactively preventing problems before they occur, and leveraging their relationships to rock out customers and lock out the competition.
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CONSULTING
Engage our consulting services to discover new revenue streams, optimize productivity, and leverage existing assets and resources.
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SPEAKING
From executive retreats to team-building seminars to global conferences, powerful presentations that inspire and motivate.
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TRAINING
Our systematic, practical approach focuses on the critical knowledge, skills, and tools required for immediate performance improvement.
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NEWS

View my most recent webcast, The Brilliant Service Account Manager: Orchestrator of the Customer Experience, on demand. Learn why SAMs are they key drivers of the customer experience. Covered are how to build trust-based relationships with key customers, gain more business in existing accounts, and create a competitive advantage for the organization.
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The SSE 2014 Joint Service Symposium, held May 14-15 in Chicago, was a huge success! My pre-conference workshop was energetic and enlightening and my opening keynote was a big hit. Download the presentation. Also, visit the Symposium Community for other highlights from this event.
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Read the latest ALEXANDER PERFORMANCE BRIEF - Leading Rock-Star SAMs: Critical Issues and Vital Differences
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FEATURE ARTICLE

This month’s article, "Brilliantly Negotiating Services Giveaways: A Win-Win Approach," provides a simple strategy for handling those times when you’re called upon to fix customer problems or help the sales team seal the deal by giving away services. You can't just say no, but you can't always say yes either. So what are you to do? Can you have your cake and eat it too? You bet. By using a bit of foresight and planning, and tapping into your negotiation skills, you can turn an ongoing hassle into an opportunity, without hurting your P&L.
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Alexander Consulting | 239.671.0740 | info@alexanderstrategists.com