Dr. James Alexander, founder of
Alexander Consulting, is a services
thought leader and the premier researcher,
writer, and speaker on the topic of
professional services strategy. He has
authored or co-authored dozens of articles,
white papers, research reports, and
books.
Jim has taught at major universities
both in the U.S., Europe and Mexico,
and was selected as the "Services
Pundit" for IBM Global Services
2003 Headlights Program.
In addition, he was the U.S. Department
of Commerce's e-business subject-matter
expert of their Latin American e-business
Fellowship Program From 2001 through
2004.
For seven years Jim served as AFSMI's
Vice President of Professional Services
where he was tasked with identifying
critical service trends and issue,
defining benchmarks and best practices
and clearly articulating this information
to the business world. He is an active
practitioner committed to advancing
the body of knowledge of professional
services within product companies.
He has given speeches, headed workshops,
and consulted across the Americas,
Europe, and Asia Pacific on the creation,
management, marketing, and selling
of services-led businesses.
Furthermore, Jim is a trusted advisor
and executive coach to many senior
executives of leading services organizations,
helping them navigate the journey
from business-as-usual to business-as-exceptional--high-performance,
professional services businesses (see
our clients).
David is senior strategic marketing
communications consultant. David offers
extensive expertise in developing
strategic marketing communications
plans and business plans in both the
corporate and non-profit world. Specializing
in the development of strategic marketing
and communications campaigns for hundreds
of companies, he has generated hundreds
of millions of dollars in increased
sales for his clients. Some of these
clients include IBM, Wendy’s,
Microsoft, Sony, Navigant, Xerox,
Kendle International, Ingram, 3Com,
Cisco, the Midwest Energy Efficiency
Alliance, Break the Cycle, Inner-City
Teaching Corps, and many more.
David also world-class Internet related
marketing services including email,
banner ads, web traffic generation,
organic search engine optimization
and a vast network of affiliate marketers.
In his early career David was head
of marketing for a national computer
reseller and was the chief architect
and implementer of a fast growth strategy
that took the organization from 3
to 30 locations, and grew sales from
$17 million to $650 million in four
years. It was during his tenure here
that David graduated from the prestigious
IBM President’s Circle, an executive
MBA course.
Bryan is a senior consultant with
30 years of experience in senior-level
executive positions with leading management
consulting and systems integration
organizations, including:
- Director, Business Development
Partners
- Associate Partner, Accenture
LLP
- Vice President, Sales,
Network Systems, Inc.
- Director of National Accounts,
UCCEL Corporation.
- President, Data Services
Group.
- Project Manager and Account
Executive, Computer Science
Corporation.
Bryan joins Alexander as a veteran
of the management consulting and systems
integration industry. His experience
and competencies include: strategic
planning, market research and positioning,
value propositions and ROI tools,
business process improvement, systems
integration, CRM-SFA performance management,
alliance and channel management, joint
venture development, sales force organizational
alignment and compensation development,
staffing administration, service agreements
and licensing structures, pricing-promotions
and solution packaging, product and
program management
Bryan has a BSBA in economics and
finance, Creighton University.
Bob is a proven services executive knowledgeable
in all aspects of successfully running
services businesses. As Emerson Electric’s
global vice president of service, he
traveled the globe championing the creation
of services businesses inside Emerson.
Bob successfully built Liebert Services
from $20M to a very profitable $250M
global business.
In addition, Bob took services at
Diebold from $10M to $220M in 15 years,
while doubling the profit percentage.
With his strong focus on business
development, Bob has successfully
managed 10 services acquisitions.
In 1995 he was honored as AFSMI’s
(the global services association)
Man of the Year.
Alexander Consulting senior consultant,
is an internationally recognized authority
and thought leader on services strategy,
marketing and selling, customer care
and service professionalism and is
frequently invited to speak at service
conferences throughout the world.
Based in Sweden, Kevin has over 30
years' practical experience in the
computer, private telecoms and public
telecoms service sectors. Kevin has
held several senior positions within
the Ericsson group including head
of services planning, regional services
manager Asia-Pacific and subsequently
Director of Global Services at Ericsson's
Business Systems Division. He has
also directed Ericsson HQ's Services
Innovation and Professional Services
Strategic Marketing functions. During
his tenure at Ericsson, he was involved
in a number of major transitional
projects including global capital
rationalization, Ericsson of Tomorrow
and Ericsson's internal think-tank.
Since 1988, Kevin has also been engaged
in services business training for
many years and is now a visiting professor
in Service Management at Liverpool
John Moores University's faculty of
Engineering. Between 1996-2003, he
served as the Vice President for EMEA
on the international board of directors
of AFSMI (Association for Services
Management International), where he
chaired AFSMI's initiatives in Professional
Services and Service Marketing. He
was also the main instigator of AFSMI's
involvement in higher-level management
education, formulating the core requirements
for a Masters level degree in Services
Management. In 2003, he became the
first European to receive the prestigious
George O Harmon Award for outstanding
contributions to the services industry.
Kevin has held board positions in
UK and Swedish-based organizations.
He is a member of the Institute of
Directors in the UK, and of the prestigious
Service Research Center at Karlstad
University in Sweden. He speaks English
and Swedish fluently and has an understanding
of Norwegian, Danish, French and German.
He is also ITIL-certified.
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James
A. Alexander, Ed.D.
Bryan
Becker
Bob
Yopko