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Take the guesswork out of your business
by using industry benchmarks and best
practices to focus your improvement
efforts. Alexander Consulting assessments
help services organizations gather,
synthesize, and use information to
drive positive change. Implementing
our assessment findings will help
you:
- Increase productivity.
- Maximize financial performance.
- Achieve consistency.
- Create competitive advantage.
Assessments include our PSO Standards
Assessment (which can lead to certification,
if desired), a Trusted Advisor Assessment,
a Sales Effectiveness Assessment,
and custom assessments tailored to
address your specific professional
services issues.
The Service Capability & Performance
(SCP) Professional Service Standard
is the definitive benchmark of service
quality in the technology industry.
Created by a consortium of leading
technology companies in cooperation
with Service Strategies Corporation,
the SCP Professional Service Standard
defines best practices for delivering
professional services. The standard
quantifies the effectiveness of professional
service operations, establishes a
foundation to build on existing quality
processes, and provides a clear focus
on measurable results. The program
provides the most stringent set of
performance standards available and
represents best practices for delivering
professional services.
Achieving certification under the
SCP Professional Service Standard
requires comprehensive audits to confirm
that companies meet the requirements
of approximately 100 business
elements. Certified organizations
must demonstrate their continued commitment
to high-performance standards through
annual recertification audits.
To learn more about the SCP Professional
Service Standard and what it can do
for your organization, download
a brochure here, or contact us
at 239-283-7400,
info@alexanderstrategists.com
Trusted
Advisor Assessment: The First Set
in Developing Trusted Advisors.
For organizations offering complex
services and solutions, no one has
more impact on getting and keeping
customers than the technical expert.
Yet, although their specialized knowledge
is highly prized, their potential
value both to their customers and
to their organization is often unrealized.
What is needed is factual data about
the existing capabilities of your
technical talent, their realistic
potential, and a systematic plan to
improve performance. Not all people
can achieve the status of trusted
advisor, but all can increase their
competencies to add more value to
their customers and more value to
your organization. The Technical Talent
Assessment is the important cornerstone
and building block of making that
happen. For many organizations it
is doubly important, as their expectations
of their technical talent have changed
dramatically over the past few years.
To learn more about the Trusted Advisor
Assessment and what it can do for
your organization, contact us at 239-283-7400 or
info@alexanderstrategists.com. Click
here to download
a brochure.
Sales
Effectiveness Assessment
Selling professional services is quite
different from selling products—it requires new knowledge, skills
and mindsets, coupled with enhanced
performance management systems and
a selling process to support and reinforce
new selling behaviors.
Many organizations that sell professional
services are frustrated by their current
services sales efforts, as services
are either given away as part of a
product sale or heavily discounted.
Ongoing professional services research
conducted by Alexander Consulting
supports this continuing problem.
So how do you get your arms around
how your process and the sellers of
professional services—product
sales, services professionals, business
developers, and consultants—are
performing against best services sales
practices, when you need to determine
whether you’re hitting the right
targets or falling off a cliff? The
answer is a professional services
sales performance effectiveness audit.
To learn more about the Sales Effectiveness
Assessment and what it can do for
your organization, contact us at 239-283-7400 or
info@alexanderstrategists.com.
Click
here to download a recent article.
Custom
Assessments
Do you have special issues that you
want addressed? Ask about our capabilities
regarding your specific needs. We have delivered
strong value on a host of issues ranging
from organization readiness for services
to pricing to voice-of-the customer
research and more.
To learn more about what our custom
assessments can do for your organization,
contact us at 239-283-7400 or info@alexanderstrategists.com.
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