Upcoming Events

Leading and Managing Technical Talent: Turning Technical Experts into Trusted Advisors

One-day Workshop

With Dr. James "Alex" Alexander

October 25, 2010
San Diego, CA
2010 Service Industry Summit

Learn More

Articles and White Papers

Winning Proposals
pdf Quota Busting Ideas for Selling Professional Services Five Steps to Services Leadership in a Product-Centric Company
pdf Step One: Analyze
Step Two: Revise
Step Three: Survive
Step Four: Thrive
Step Five: Evangelize
Services Strategy-4 paths to Greatness
Amplifying the Voice of the Customer: Launching Proifitable Services Right the First Time
Be Wary of Best Practices
Business Development Skills for the Technical Force
Core Competency Conundrum
Creating a High Performance Culture: Leadership Roles and Responsibilities
Kevlar Vests, Iron Underwear
Lessons from the Trenches Part 1: Leading the Transition to Professional Services
Lessons from the Trenches Part 2: Leading the Transition to Professional Services
Meaningless Measures of Mediocrity
One Foot on the Boat, One Foot on the Dock
Develop Shock & Awe Through Service Recovery
Ten Commandments of Selling PS
Transitioning from Business as Usual to Business as Exceptional: Creating Top-Performing S-Business
Targeting Talent: Strategies and Tactics for Top Performance



 
Blog Free Insights Newsletter Twitter Facebook