Do you sometimes feel like a stranger in a strange land leading the professional services charge in a product-centric company? If so, you’re not alone. A full 80% of professional service executives work in product-talking, product-thinking companies where product is everything. There is hope. And real-world tools and techniques to help you succeed.
Effectively leading any organization is challenging, but leading a services business in a product company is an order of magnitude more difficult—different success metrics, different organizational structure, different ways of thinking, different in just about every way. This webinar will provide you with a deeper understanding of this challenge and outline effective, field-proven techniques that you can put to use immediately.
Services executives and managers—anyone who needs to understand and master the unique challenges of professional services leadership in a product-centered business.
This essential webinar will detail...
- The five steps to services leadership.
- The leadership/culture relationship.
- The three professional services strategies and which one is right for you.
- How to enhance services alignment to the business strategy.
- How to build personal credibility.
- How to benchmark your success against the right criteria to create a business case.
- The value of performance audits and voice of the customer data in building your business.
- Proven steps to take your PSO to the next level of performance.
Register Now
Dr. James Alexander, founder of Alexander Consulting, is
a services thought leader and
the premier researcher, writer,
and speaker on the topic of
professional services strategy.
He has authored or co-authored
dozens of articles, white papers,
research reports, and books.
Jim has taught at major universities
in the U.S., Europe and Mexico,
and was selected as the "Services
Pundit" for IBM Global
Services 2003 Headlights Program.
In addition, he was the U.S.
Department of Commerce's e-business
subject-matter expert of their
Latin American e-business Fellowship
Program From 2001 through 2004.
Jim is a renowned expert on
identifying critical service
trends and issue, defining benchmarks
and best practices and clearly
articulating this information
to the business world. He is
a trusted advisor and executive
coach to many senior executives
of leading services organizations,
helping them navigate the journey
from business-as-usual to business-as-exceptional--high-performance,
professional services businesses.
Register
Now
Please contact: Jim
Alexander
alex@alexanderstrategists.com
239-283-7400
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