Helping Companies Create and Implement Services Strategies
| February 9> | Why Sell Services Anyway? You Will Lose Product Sales If You Don't Get Serious About Selling Services |
| March 8 | The Executive Role in Selling Services: Your Three Big Responsibilities |
| April 12 | Turning Box Pushers into Sellers of the Invisible |
| May 10 | Everybody Sells Services |
| June 14 | Transitioning from Free to Fee |
| July 12 | Creating High-Value Services: 10 Steps to Profitable Growth |
| August 9> | The Challenge of the Channel |
| September 13 | Differentiate to Dominate |
| October 11 | Selling Sales on Selling Services |
| November 8 | Ninja Culture Change |
| December 13 | Relentless Repeatability |